ISO-9001

" Quality Management Systems - Requirements

This International Standard specifies the requirements for the quality management system when an organization: a) demonstrates its ability to consistently provide products and services in accordance with customer requirements and applicable legal and regulatory requirements, and aims to increase customer satisfaction through the effective application of the system, including processes for system improvement and assurance of compliance with customer requirements and applicable legal and regulatory requirements.

All the requirements of this International Standard are generic and intended to apply to any organization, regardless of its type or size, or the products and services it provides.”


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